Things Remembered Fulfillment Center in North Jackson, OH is seeking a technical support repair specialist.
The Teammate in this role maintains and repairs PCs and performs mechanical repairs to engraving equipment.
Principle Duties and Responsibilities (Essential Functions)
* Provides equipment/component testing to determine faults
* Repairs mechanical and electronic parts/components to provide support for all TR field engraving equipment
* Repairs hardware and software issues on windows and DOS computers
* Retrieves and fills component/part orders placed by Technical Services phone team
* Maintains parts/component inventory. Prioritizes work flow to ensure availability of part/components as needed.
* Maintains shipping and receiving history for inbound and outbound components from the field.
* Maintains part failure and repair history to identify trends and failure rates.
* Utilizes call database to cross check failure/reason for return of each component
* Performs functionality testing and quality inspection on all components and completes appropriate paperwork.
* Refurbish damaged engravers returned from stores (component replacement and cosmetic repairs)
* Researches alternative vendors for repair components as needed.
* Produces required work results that meet established quality and productivity standards
* Adapts to business needs through willingness to cross-train and performs other tasks as needed
* Ability to analyze mechanical and electronic failures
* Strong technical and machine repair skills
* Experience with AC/DC Circuits
* Ability to solder electronic circuits
* Experience using testing devises such as analog and digital meters
* High School Diploma or General Education Degree (GED)
* Ability to read English, write legibly and communicate effectively with others
* PC Experience with Windows and DOS systems (preferred, Excel, Word, DOS command and basic keyboard skills)
* Strong written and verbal communication skills
* Commitment to follow through on issues for quick resolution
* Engraving/Monogramming experience, preferred